Shipping Policy
Last updated: July 2026
Where we ship
Pentalor delivers to Germany, Italy, Spain, France, Poland and Portugal. If your country is not selectable at checkout, we are not able to deliver there yet.
Shipping cost
Shipping is free on every order. There are no hidden fees: the total you see at checkout is the total you pay.
Processing time
Orders are processed within 1–3 business days after payment confirmation.
Delivery time
Delivery takes 12–17 calendar days from dispatch. These are calendar days — weekends and public holidays included — not business days. During peak periods or in case of carrier delays, delivery can occasionally take longer — if your order is significantly delayed, contact us and we will investigate with the carrier.
Taxes and customs duties
We ship on a duty-paid basis. The price you pay at checkout already includes VAT and all customs duties, including the EU flat customs duty introduced on 1 July 2026. You will not be asked to pay anything when your parcel arrives. If a carrier ever requests a payment on delivery, contact support@pentalor.com and we will resolve it. Full details are on our Shipping & Duties page.
Tracking
Every order includes tracking. You will receive a tracking link by email once your order is dispatched, and you can follow it on our Track Order page.
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.