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Frequently Asked Questions
The surface is woven from ice-silk fabric — a high-density nylon textile that draws heat away from your pet’s body on contact. It’s pure passive cooling: no electricity, no water, no gel, and no refrigeration needed.
There’s nothing to use up or recharge. The fabric keeps dispersing heat for as long as your pet rests on it, and feels coolest in shaded, ventilated spots.
Yes. The mat is designed for dogs, cats and small companion pets, with a non-toxic, gel-free construction. Four sizes cover everything from cats to giant breeds.
S 20″×26″ fits cats and small dogs, M 36″×23″ fits dogs up to ~45 lb, L 48″×28″ up to ~80 lb, and XL 59″×40″ suits large breeds and multi-pet households. When in doubt, size up.
Machine wash cold on a gentle cycle and air dry. Avoid bleach, ironing and high-heat drying to protect the cooling fabric.
We offer 30-day returns. Email support@pentalor.com with your order number and we’ll take care of it — see our Return & Refund Policy for details.